Part 1: Scope and Applicable Law

1. Scope (1) The following general terms and conditions apply to all legal transactions with consumers and entrepreneurs with Against all doubt Tanja Haag Life Coach Stettinerstr. 6 79650 Schopfheim Against all doubt hereinafter referred to as “I”. Legal transactions may be concluded via email, contact form, or through the website. (2) The language available for contract conclusion is exclusively German. Translations into other languages are for your information only. In case of discrepancies, the German text shall prevail. (3) Only these terms and conditions apply. Conflicting or deviating terms you may use will not be recognized unless I have expressly agreed to their validity in writing or in text form.
2. Applicable Law and Consumer Protection Regulations (1) German law applies, excluding international private law and the UN Sales Convention applicable in Germany, if:

1. a) you order as an entrepreneur,
2. b) you have your habitual residence in Germany, or
3. c) your habitual residence is in a state that is not a member of the European Union. (2) If you are a consumer within the meaning of § 13 BGB and have your habitual residence in an EU member state, German law also applies, while mandatory provisions of the state in which you have your habitual residence remain unaffected. (3) A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional. An entrepreneur is any natural or legal person or a legally capable partnership who, when concluding a legal transaction, acts in exercise of their self-employed professional or commercial activity. (4) The version of these terms and conditions valid at the time of booking applies. (5) Prices valid at the time of booking apply. (6) If certain discount or promotional offers are advertised, they are limited in time or quantity. There is no entitlement to such offers.

Part 2: Conclusion of Contract, Payment Terms, Contract Duration, and Vouchers

1. Subject Matter of the Contract (1) The subject of the contract may include the following services (the list is not exhaustive):

• Individual coaching
• Group coaching
• Lectures
• Online seminars

(2) All offers on the internet are non-binding and do not constitute a legally binding offer to conclude a contract.

1. Prices, Payment Terms, and Due Dates

(1) My prices are quoted as net prices plus statutory VAT for entrepreneurs, displayed for Germany. For consumers, I quote the gross amount.

(2) An invoice is generally sent to you by email as a PDF document. The invoice amount is due immediately upon receipt and must be paid to me within 14 days. (3) Access to the services depends on prior receipt of payment. Once I have received your payment, you are entitled to the corresponding service.

(4) You will only receive access to the purchased content and online seminars once the payment has been credited to my account. Usually, you will then immediately receive the purchased information or link to the online seminar.

(5) In some cases, I also offer installment payments. The total amount may be higher compared to a full payment. I will inform you of this amount in advance. Early termination of an agreed installment payment is possible through early repayment. You have the right to pay the full sum (including the potentially increased installment amount) at any time before the agreed period expires, either partially or fully.

(6) Late payments incur interest at the agreed rate (installment payments are generally higher than one-time payments) as well as costs for appropriate reminders. If internal reminders are unsuccessful, I may hand over the outstanding claim to a lawyer for collection, which will result in additional costs for you.

(7) If we have agreed on an installment payment and you fail to pay after a written reminder with an extension, I am entitled to terminate the installment agreement prematurely, making the total outstanding amount immediately due.

(8) You are not entitled to withhold payments or offset claims against my payment claims, unless it concerns undisputed or legally established counterclaims.

(9) If you are in default of payment or otherwise in default, I am entitled to refuse the service or delivery until all due payments have been made. I am also entitled to withhold, interrupt, delay, or completely stop services without being obliged to compensate for any damages incurred. These rights apply without prejudice to other contractual or statutory rights and claims.

1. Conclusion of the Contract

5.1 Bookings via Email or Contact Form:

(1) For coaching, the preparatory initial consultation between you and me forms the basis for the service. You contact me via email or contact form. The initial consultation lasts approximately 60 minutes and takes place via Teams.

(2) During the consultation, we clarify any questions regarding the process, content, and payment options, as well as whether my offer is suitable for you.

(3) You then inform me directly in the consultation or by email whether you want to work with me.

(4) Offer: I will send you a contract as a PDF via email, thereby offering a binding conclusion.

(5) Acceptance: By signing, you accept the offer and the contract is concluded.

(6) Once the signed contract is received, you will receive an invoice via email.

(7) Payment is available via advance payment. The total invoice amount is due immediately upon commissioning. Once payment is received, you are entitled to the corresponding service.

5.2 Bookings via Website/Landing Page:

(1) Under “Offers” and the associated landing pages (e.g., “Time for Reflection”), you will find my offers.

(2) When selecting an online seminar, you will be directed to its product page with all information, content, and price.

(3) Once you decide to participate, fill out the registration form and click “Register.”

(4) You provide your name and address. By clicking “Register” or “Buy” in the shop, you consent to the storage and processing of your data and agree to my T&Cs, right of withdrawal, and privacy policy.

(5) After submission, you will receive an acknowledgment from me.

(6) After review, I send an order confirmation and invoice by email, or you pay directly in the shop.

(7) Payment is via advance payment. Once received, you gain access to the materials or seminar link.

6 Contract Duration and Termination

(1) The contract duration depends on the booked coaching. Generally, the contract ends automatically upon fulfillment, meaning you have paid my entire fee and I have delivered the corresponding service.

(2) The extraordinary right of termination by either party remains unaffected. I have an extraordinary right to terminate, particularly if you are more than twice in arrears, violate these GTC intentionally, or deliberately/faultily commit prohibited acts or if our trust relationship is fundamentally disturbed.

Part 3: Service Details and Cancellation Policy

7 Duration and Location of Coaching

(1) Coaching usually lasts 90 minutes.

(2) Generally, there are 1:1 coaching and group coaching sessions.

(3) Coaching takes place online via Teams or LinkedIn if applicable.

8 Scope of Services and Unused Services

(1) The scope of the product is determined by the coaching program.

(2) A booked appointment must be canceled at least 48 hours in advance. Otherwise, the full fee applies.

(3) If a booked appointment is repeatedly canceled by you, no further appointment is required. The appointment is forfeited. Payment for the appointment remains. No refund claims exist.

(4) Appointments take place online.

(5) If you terminate a booked coaching, you are not entitled to a refund unless you provide a medical certificate.

9 Consumer Cancellation Rights

(1) As a consumer, you have the right of withdrawal according to the attached instructions.

(2) The withdrawal period begins upon contract conclusion. The contract is concluded once you receive the purchase confirmation email from me.

(3) For services like coaching, the following applies: If you purchase coaching, online seminar participation, or materials and I start the service immediately or within the 14-day withdrawal period, you waive your right of withdrawal for this portion.

(4) For digital content/products: If you purchase a digital product and receive the full content immediately after payment, you waive your right of withdrawal.

(5) If a booking is withdrawn within 14 days and the coaching program has already started, you are only entitled to a partial refund, with services already rendered deducted proportionally.

10 Cancellation by Tanja Haag

(1) I may cancel coaching (1:1 or online seminar) in case of sudden illness if no replacement can be provided.

(2) In such cases, we try to find a replacement date first. If not possible, the participation fee is refunded. Additional costs, e.g., overnight stays or travel expenses, are not covered.

(3) If you behave in breach of contract by violating these General Terms and Conditions, I have the right to exclude you from the coaching program. This applies in particular if you disrupt the online seminar and do not cease such behavior after being requested to do so, or if you repeatedly fail to adhere to agreed arrangements (e.g., scheduled appointments). In this case, no costs will be refunded.

4. Section: Rights and Obligations of the Client

11 Access to Online Seminar and Materials
(1) The access to the online seminar or materials is personal and non-transferable. No physical goods are shipped.
(2) You will receive the link to the online seminar or download area via email.
(3) The registration data provided to you (username, password, etc.) must be kept secret and not shared with unauthorized third parties.
(4) Ensure that access to and use of your user data is exclusively by you. If there are facts that suggest unauthorized third parties have gained knowledge of your login data, inform me immediately so I can block or change it.
(5) I may temporarily or permanently block your access if there are concrete indications that you violate these T&Cs and/or applicable law, or if I have another legitimate, substantial interest in blocking access. In deciding on blocking, your legitimate interests will be appropriately considered.
(6) Access is granted only after the digital product has been paid for.
(7) If you have questions about using the purchased services or access does not work, you can contact my support at info@against-all-doubt.com.

12 Right of Use for Digital Content or Materials from the Coaching Program
(1) Audio/video and PDF files, accompanying emails, and other documents may be accessed (downloaded) and printed by you, the client, only for personal use. Only within this scope are downloading and printing allowed. Printing can also be done with third-party technical assistance (e.g., copy shop). All other usage rights remain with me. This means templates, materials, and knowledge conveyed must not be made available to third parties, whether free or for payment. They are also not intended for consulting purposes.
(2) Therefore, creating copies of files or prints for third parties, forwarding or sharing files and materials, or other exploitation for purposes other than personal study requires my prior written consent, even after termination of participation.
(3) As a client, you are obliged to use the accessible materials and files only within the expressly permitted scope or within the scope allowed by mandatory law without my consent, and not to promote unauthorized use by third parties. This also applies after termination, withdrawal, or cancellation of participation.
(4) Forms of use permitted by mandatory legal provisions remain exempt from this consent requirement.

13. Collection, Storage, and Processing of Your Personal Data
    (1) To process and complete a booking, I require the following data from you:

• First and last name
• Address
• Email address
• For entrepreneurs, also company name and VAT ID
  Which specific data is required depends on the mandatory fields for each product.
  (2) For paid services, the name and, in particular, the company name must be correct. The same applies to the address. Invoices are generated based on this information. Any required corrections may result in additional effort, which I may charge at a reasonable amount.
  (3) If personal information changes, especially your email address, please notify me via email at info@against-all-doubt.com.

14. Own Provision of Suitable IT Infrastructure and Software
    You, as the client, are responsible at your own expense and risk for providing and ensuring internet access (hardware, telecommunication connections, etc.) and other technical requirements and software necessary to use my online services (particularly web browsers and PDF programs like Acrobat Reader®, Teams).
15. General Notes on Tanja Haag’s Coaching Program
    (1) Coaching and online seminars are based on cooperation.
    (2) Participation requires self-responsible willingness to learn. I cannot guarantee specific success. I act solely as a process guide, providing support, patterns, and instructions. Implementation and decision-making are your responsibility.
16. Know-how Protection and Confidentiality
    (1) You acknowledge that all information you receive during our cooperation regarding my methods, concepts, and business experience (know-how) that is confidential by law or by nature of the matter constitutes business secrets. You commit to maintaining confidentiality.
    (2) You may speak or write about the collaboration with me only within the scope of a mutually agreed written reference.
    (3) The confidentiality obligation continues beyond the end of our cooperation.
    (4) Information not subject to confidentiality includes:

• Information already known before the confidentiality obligation
• Information independently developed by you
• Information that was or becomes publicly available without your fault
  (5) Any breach of the confidentiality obligation entails reasonable compensation.

5. Section: Confidentiality and Liability Provisions
6. Confidentiality of Both Parties
   (1) I commit to maintaining confidentiality about all your confidential information during and after the coaching/online seminar.
   (2) You commit to keeping confidential information learned during the collaboration secret and only using it with my prior written consent. This applies to all materials you receive or access.
   (3) In group programs, confidentiality also applies to other participants’ information learned during the program.
7. Liability for Content
   (1) Files and documents provided by me are templates you must adapt to your needs. No liability is assumed for completeness or currency of these templates.
   (2) I reserve the right to optimize and adjust content at any time.
8. Use of Subcontractors
   (1) I am authorized to engage subcontractors in my name without your separate consent.
   (2) I have concluded a confidentiality agreement with subcontractors.
9. Limitation of Liability
   (1) I am liable for intent and gross negligence. Furthermore, I am liable for negligent breaches of obligations whose fulfillment enables proper contract execution, whose breach endangers the contract purpose, and on which you may regularly rely—but only for foreseeable, contract-typical damage. I am not liable for slight negligence of other obligations.
   Exclusions do not apply to injury to life, body, or health. Liability under the Product Liability Act remains unaffected.
   (2) Internet communication cannot be guaranteed error-free or continuously available. I am not liable for uninterrupted availability.
   (3) These limitations also apply to my agents.
10. Force Majeure
    (1) Force majeure exists if an external event occurs that cannot be prevented even with utmost reasonable care, unrelated to operations. Examples: natural disasters, floods, earthquakes, storms, hurricanes, fires, political events (wars, civil wars), epidemics, pandemics, quarantine orders. Comparable events are also included.
    (2) The party first aware of the event informs the other promptly.
    (3) In force majeure, contract services are suspended. Prepaid fees remain with me; unpaid fees for already rendered services are still due. Payment for unrendered services may be paused. After the event, the contract resumes. Each party bears further damages themselves.
    (4) If the event lasts longer than 12 months, either party may terminate the contract with 3 weeks’ notice. Prepaid fees are refunded; fees guaranteeing course participation are not refunded. Additional online course fees are refunded. Each party bears further damages.
    (5) If the event lasts longer than 18 months, the contract is dissolved. A final statement is made listing my services and your payments. Outstanding payments must be made within 14 days; credits are paid within 14 days. Further claims due to force majeure are excluded.
11. Section: Special Terms for Discount Promotion October 1–31, 2025
12. Promotion Period and Scope
    These special terms apply only to the discount promotion for the following in-house workshops:

• “STRONG against Burnout”
• “Recognize and Prevent Burnout”

23. Discount
    A 30% discount on the regular net workshop price is granted.
24. Conditions for Discount
    The discount applies only if:

• Booking occurs in calendar year 2025
• Workshop takes place between Nov 1, 2025, and Mar 31, 2026
• It is an in-house workshop for companies

25. Non-combinable
    The promotion cannot be combined with other discounts, vouchers, or special conditions.
26. Participants and Services
    Workshops follow the regular T&Cs regarding participant limits, duration, content, and ancillary costs.
27. Cancellations and Rescheduling
    Regular T&Cs apply. If a discounted workshop is canceled, the discount entitlement is forfeited. Rescheduling outside the promotion period also voids the discount.
28. Reservation
    I reserve the right to end or adjust the promotion at any time. Confirmed bookings remain unaffected.
29. Section: Final Provisions and Jurisdiction
30. Changes to these Terms &Conditions
    These T&Cs may be changed for valid reasons (e.g., legal changes, offer adjustments, changes in case law, economic conditions). You will be informed in advance of significant changes with a 14-day right of withdrawal. After this period, new regulations become binding.

30 Final Provisions
(1) The terms and conditions set out here are complete and final. Any amendments and additions to these terms and conditions should, in order to avoid misunderstandings or disputes between us regarding the agreed contractual content, be made in writing – e-mail (text form) is sufficient.
(2) If you, as a consumer, had your residence or habitual abode in Germany at the time of conclusion of the contract and have either moved from Germany at the time I initiate legal proceedings or your residence or habitual abode is unknown at that time, the place of jurisdiction for all disputes is my registered office in Schopfheim. For entrepreneurs, the place of jurisdiction for all disputes is my registered office in Schopfheim.
(3) I would like to point out that, in addition to the ordinary legal process, you also have the option of out-of-court dispute resolution according to Regulation (EU) No. 524/2013. Details can be found in Regulation (EU) No. 524/2013 and at the internet address: http://ec.europa.eu/consumers/odr.
I do not participate in the dispute resolution procedure.
(4) Should individual provisions of this contract be or become invalid, the remainder of the contract shall not be affected. The scope of services agreed in the regulation shall then be adjusted to the legally permissible extent.

As of 11/2022

Appendix 1: Consumer Information and Right of Withdrawal

(1) The only language available for concluding the contract is German.
(2) The presentation of my services on the website does not constitute a binding offer on my part. Only when you book a service does it constitute a binding offer pursuant to § 145 BGB. In the event of acceptance of this offer, I will send you a booking confirmation via e-mail. The contract for the booking/purchase is then concluded.
(3) The prices I quote are net prices plus taxes (for Germany).
(4) The data required to process the contract between you and me will be stored by me and are accessible to you at any time. Please refer to the provisions of the privacy policy on my website.
(5) As a consumer, you have a right of withdrawal in accordance with the instructions below –

Legal model – Right of Withdrawal (as of 2022, still valid)

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us:

[Insert Name, Address, Telephone Number, Fax Number (if available), E-mail address]

of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or e-mail). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will use the same means of payment for this reimbursement that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you incur any fees as a result of this reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us an amount proportional to the services already provided up to the time you informed us of your exercise of the right of withdrawal compared to the total scope of services provided for in the contract.

Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)

• To: [Insert Name, Address, Fax Number (if available), E-mail address]
• I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service ()
• Ordered on ()/received on ()
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is submitted on paper)
• Date

(*) Delete as appropriate